Ich hatte meinen ausgefallenen Septemberflug ohne Problem und zuegig im September erstattet bekommen. Meine Bemuehungen um meinen "halben Flug", d.h. Rueckflug ausgefallen, zogen sich hin. Online lief nichts und in Istanbul konnte mir der freundliche Herr am Schalter auch nicht helfen.
Ich habe nun bis diese Woche gewartet und ueber die Feedbackfunktion auf der Webseite mal nachgefragt. Nach vier Tagen bekam ich die unterstehende Antwort. Klar, die ist automatisiert und ich kann die Sache nur ueber dieselbe Funktion weiterverfolgen, weil es hier im Lande kein THY-Buero gibt.
Nun..... hat jemand bereits Erfahrungen mit den angebotenen Optionen gemacht?
Ich habe keine Meilen mit THY und von daher kaeme eine Gutschrift in Frage. Allerdings sind mir die 2 Jahre ein wenig knapp. Ich habe auch keine Infos zur Berechnungsgrundlage. Die Gutschrift waere u.U. attraktiv, da ich immer wieder einmal nach Istanbul muss, trotz der insgesamt ueblen Lage im Land.
Dear Superman,
First of all, we are very sorry for all inconveniences caused by the Coronavirus, too.
As per your feedback, we have reviewed your ticket number XXXXXXXXXX, and we would like to inform you that we could make you two suggestions on this matter. We can issue a
traveler's cheque that is worth
15% higher than the price you paid or credit
100 miles per 1 Euro at the value of your ticket to your Miles&Smiles membership account.
First of all, we would like to give you information on these offers we have made to you. If you prefer traveler's cheque, you can use your cheque we will issue
specifically for you to
buy ticket on
Turkish Airlines and
AnadoluJet flights.
You are entitled to use your traveler's cheque within
2 years starting from the issuance date. Additionally, we would like to inform you that you can use your traveler's cheque we will issue
in connection with your domestic flight ticket on your domestic flights, and the traveler's cheque we will issue
in connection with your international flight ticket on your international flights.
Your ticket you will buy with your traveler's cheque can be issued by
our call center and
sales offices, and the tickets bought by using this cheque can unfortunately not be refunded in cash. For detailed information on the subject, you can visit our
webpage.
If you would like to prefer crediting of mileage into your Miles&Smiles membership account, we would like to inform you that the miles we will credit to your account will be valid for
3 years and you can use your miles in the
ticket purchasing,
upgrade transactions for your travels you will make within this period.
If you do not have membership account, you are required first to become a member to
our special passenger program Miles&Smiles. You can become a member easily by filling out the application form
here.
The miles we will credit to your account will not affect your Status Mile value and card level.
In addition to these suggestions, we also would like to inform you that you can receive your ticket refund through the
payment method you had used while buying your ticket.
