Cebu Pacific ist schon klasse. Sie haben nun die Haelfte der Rueckerstattungen erledigt. Fuer April wohlgemerkt. Damit haben sich die Erstattungen innerhalb von 4 Monaten (oder vielleicht auch 5) erledigt. In meinem Fall sind es schlappe 1100 Peso = rund 20 Euro. Von daher bin ich gelassen, aber diese Email ist schon ein Hinweis darauf, dass es uebel aussieht.
| We know that this has been a difficult year, and we continue to do our best when it comes to serving you and providing you with options with regards to your booking. Refund update We wanted to share with you the latest on the refunds we have processed. We have received inquiries on this, and rightly so. This is much needed cash, and rest assured we are doing our best to process your refund as soon as possible. Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown. Our refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this. To date, we have refunded over PHP 2.4 billion booking cancellations related to COVID-19, equivalent to 50% of refund requests received. We are currently halfway through refund requests filed last April. Our commitment While your refund request is still being processed, know that we remain committed to complete pending refunds and return what is due our valued guests. We will update you via email once your refund has been completely processed on our side. We sincerely apologize once again for the delay. Your patience and understanding is truly appreciated. |
| Take care and keep safe. Sincerely, |
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| Glenn Ong Director, Customer Experience |
